- How long will it take to get my order?
We will get your products to you as fast as we can. We use an order queue system.
We fill orders - in the order that they come in. We don't offer any "fast
track", extra-charge, expedited shipping. It's not democratic and is against
our company values. By doing it in this way, everyone is treated the same.
Most often, orders are filled the day after they are placed. BUT! Our
policy states that they will be shipped within 3 business days IF all
the items on the order are in stock. Sometimes, if we know an item is coming in,
and it looks like an essential component of the work you are doing - we will hold
the order for the item. This is the only time we keep orders around over 3 business
days. For instance, if you order a Commanding candle, oil and incense and we are
out of the candle - it doesn't make sense for us to ship you the other two items.
However, if you order money, love and commanding candles - and we are out of the
love candle - we will ship you the two other items because they are not related.
- I haven't received my order. Where is it?
Before you contact us in a panic, please take a couple of steps. First, check
to see that your credit card was charged. Ninety-five percent of the time, people
who contact us about pending orders find out that their credit card was declined.
Remember! Your card is not charged by the online shopping cart. Your order
is sent to us in a secure, encrypted email. We manually enter your card information
into our hand punched credit card terminal once it is determined that we have
all of your requested products in stock. Every day, we receive orders that end
up being declined for various reasons. So, check to make sure yours wasn't one
of them. In this way, if we are out of something, we can deduct it before sending
it to you instead of issuing credits.
Next, if your card has been charged your order is on the way. In eighteen
years we have never charged a card and not sent an order. Although our system
is old fashioned to some, it assures that you are only charged for what you get.
Plus the order is packed at the same time your card is charged.
You should receive a tracking number from UPS within a few hours of your card
being charged. If you didn't, please do two things. First, check that the email
address you entered on the order form is correct. If it isn't, contact
us with the correct information and we will send you the tracking number.
Second, if you entered your email address correctly, check the SPAM or BULK folder
of your email program. Particularly, email servers like AOL, Yahoo and Hotmail
will direct both our order confirmation email and the UPS tracking email into
your spam folder because they are coming from a commercial web address. This is
the second main cause of confusion with orders.
- Can you help me with my personal case/situation?
Sorry, but "No". None of us at the Mistic have time to give personal
product recommendations, to design a ritual for your specific circumstance or
to explain to new practitioners how to do spiritual work. I wish we could, but
we just can't. We would be on our single phone line all day with a handful of
people. This is why we offer spell suggestions
and a magical primer on the website, Plus,
most products have some sort of recommendation for use in their description. I
spent a whole lot of time writing all this information up, so please use it. Almost
everything you need to know is on the website, you just need to expend the energy
to track it down.
- Can you recommend a worker to me?
Sorry, but "No". Prior to Hurricane Katrina, when we had our retail
location, I went to great lengths to connect workers with clients under my roof
where I could supervise the relationship. Clients understood what to expect when
they met with a worker and the workers knew what I expected them to do for the
client. If I got in the habit of doing referrals, I would feel responsible for
the outcome and I will not put either you or me in that position. Hopefully, I
can reestablish this service once I get back in a retail shop.
- Do you sell your products wholesale?
No.. With the size of the space I have now (very small) I can barely keep my
stock levels up to maintain my retail trade. Again, prior to the Hurricane we
had wholesale plans in the works and were just a few months away from publishing
the materials. This project is also sidetracked at present.
